Frequently Asked Questions

We prefer vector files, such as AI (Adobe Illustrator) files, as they maintain the best quality for printing and embroidery. If you’re unsure about file formats, our team is happy to guide you through the process.

Absolutely! Our relationships with suppliers allow us to offer merchandise and decoration at an all-inclusive price that’s more cost-effective for our customers. When you purchase goods at retail price and add decoration, you often end up paying significantly more. By ordering directly through us, you’ll save time AND money.

No, we don’t have minimums! Whether you need a single item or a large batch, we can work with your wish list to make sure it’s feasible for both of us.

Our typical turnaround time is 2 weeks or less, depending on the size and complexity of your order. Need it sooner? Contact us, and we’ll do our best to accommodate rush orders.

For first-time embroidery orders, we do have a set-up fee to digitize your design for embroidery machines. For screen printing, we strive to avoid set-up fees whenever possible.

Yes, we can decorate your provided items. However, we recommend ordering through us for the best results and overall cost savings, as we have tested relationships with suppliers and know which products perform well.

We offer a wide range of items, including t-shirts, hoodies, hats, polos, uniforms, corporate gifts, promotional products, and more. If you’re unsure if something can be printed or embroidered, just ask—we’ll find a solution for you!

Yes, we do! Our in-house design team can help bring your ideas to life or work with you to refine an existing concept. We offer personalized design services to make sure your products turn out exactly as you envision them.

Absolutely! We specialize in high-volume orders for businesses, schools, and organizations. Whether you’re outfitting an entire company or preparing for a large event, we’ve got you covered with scalable solutions and consistent quality.

We accept a variety of payment methods, including credit cards, checks, and electronic transfers. For larger orders or ongoing clients, we may be able to set up payment terms. Contact us to discuss your specific needs.

Yes, we can provide a sample for you to review before final production, especially for larger orders or new designs. This helps ensure that everything meets your expectations.

While we’re based in Boise, Idaho and proud to serve our local community, we can ship nationwide! No matter where you’re located, we’re happy to help with your custom apparel and merchandise needs.